Privacy Policy
Last updated: August 14, 2025
Rustic comforts LLP ("we," "our," or "us")
1. Introduction
Welcome to Rustic Jibhi & Shoja. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, stay at our hostels, or visit our cafes in Jibhi and Shoja, Himachal Pradesh.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
- Name, email address, and phone number
- Government-issued identification (for hostel check-ins)
- Payment information and billing details
- Travel preferences and special requests
- Emergency contact information
- Photographs (with consent, for social media and marketing)
2.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
2.3 Location-Based Information
- Geographic location (if you enable location services)
- Travel itinerary and destination preferences
- Local activity preferences and recommendations
3. How We Use Your Information
- Process and confirm your hostel reservations and cafe bookings
- Provide customer support and respond to inquiries
- Send booking confirmations and important updates
- Process payments and prevent fraud
- Improve our services and website functionality
- Send marketing communications (with your consent)
- Comply with legal obligations and regulations
- Ensure the safety and security of our guests
- Provide personalized recommendations and experiences
- Analyze website usage and improve user experience
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information in the following limited circumstances:
- With service providers who assist in our operations (payment processors, booking systems)
- To comply with legal requirements or government requests
- To protect our rights, property, or safety
- In connection with a business transfer or merger
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing systems
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:
- Booking and transaction records: 7 years (for tax and legal purposes)
- Customer service communications: 3 years
- Marketing preferences: Until you opt out or request deletion
- Website analytics data: 2 years
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rustic comforts LLP
📍 Jibhi, Banjar, Kullu, Himachal Pradesh 175123
📍 Shoja, Banjar, Kullu, Himachal Pradesh 175123
📧 Email: admin@therustic.in
📞 Phone: +91-8368559027
🌐 Website: https://therustic.in
This Privacy Policy is effective as of the date stated above and applies to all services provided by Rustic comforts LLP.
📚 Read our FAQs